Last updated: July 8, 2025

At Out of Africa, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases from us.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

  • Create an account on our website
  • Make a purchase or place an order
  • Subscribe to our newsletter
  • Contact us with questions or comments
  • Participate in surveys or promotions

This information may include:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information (credit card details, billing address)
  • Account credentials (username, password)
  • Purchase history and preferences
  • Communication preferences

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns:

  • IP address and location information
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website
  • Device information (mobile device ID, screen resolution)

2. How We Use Your Information

We use the information we collect for various purposes, including:

Order Processing and Customer Service

  • Process and fulfill your orders
  • Send order confirmations and shipping notifications
  • Handle returns, exchanges, and customer inquiries
  • Provide customer support

Account Management

  • Create and manage your account
  • Authenticate your identity
  • Maintain your purchase history
  • Save your preferences and settings

Marketing and Communications

  • Send promotional emails and newsletters (with your consent)
  • Notify you about new products, sales, and special offers
  • Conduct surveys and gather feedback
  • Personalize your shopping experience

Website Improvement

  • Analyze website usage and performance
  • Improve our website functionality and user experience
  • Develop new features and services
  • Prevent fraud and enhance security

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share your information with trusted third-party service providers who assist us in:

  • Payment processing
  • Shipping and delivery
  • Email marketing services
  • Website hosting and maintenance
  • Customer support
  • Analytics and marketing

Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders or legal processes
  • Government requests
  • Protection of our rights and property
  • Prevention of fraud or illegal activities

Business Transfers

In the event of a merger, acquisition, or sale of our business, your information may be transferred to the new owner.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against:

  • Unauthorized access, use, or disclosure
  • Accidental loss or destruction
  • Malicious attacks and data breaches

Our security measures include:

  • SSL encryption for data transmission
  • Secure payment processing systems
  • Regular security audits and updates
  • Access controls and employee training
  • Secure data storage and backup systems
Note: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website.

Types of Cookies We Use

  • Essential Cookies: Required for basic website functionality
  • Performance Cookies: Help us analyze website usage and performance
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect website functionality.

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and Correction

  • View and update your account information
  • Request a copy of your personal data
  • Correct inaccurate or incomplete information

Communication Preferences

  • Unsubscribe from marketing emails
  • Update your communication preferences
  • Opt out of promotional messages

Data Deletion

  • Request deletion of your account
  • Remove specific personal information
  • Exercise your "right to be forgotten"

To exercise these rights, please contact us using the information provided below.

7. Data Retention

We retain your personal information for as long as necessary to:

  • Provide our services and fulfill orders
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Maintain business records

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

8. Third-Party Links

Our website may contain links to third-party websites, social media platforms, or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

  • Posting the updated policy on our website
  • Sending email notifications to registered users
  • Displaying prominent notices on our website

Your continued use of our website after any changes indicates your acceptance of the updated Privacy Policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email

antony.kigundu@kenyanut.com

Phone

+254794404974

Mailing Address

Out of Africa
Nairobi, Kenya

Response Time

We will respond to your inquiries within 30 days.

Your Privacy Matters

We are committed to protecting your privacy and maintaining the trust you place in us. If you have any concerns about how we handle your personal information, please don't hesitate to contact us.

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