Terms and Conditions

Last updated: July 8, 2025

Welcome to Out of Africa. These Terms and Conditions ("Terms") govern your use of our website and the purchase of products from us. By accessing our website or making a purchase, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms apply to all visitors, users, and others who access or use our website and services.

2. Use of Website

Permitted Use

You may use our website for lawful purposes only. You agree to use the website in a manner consistent with:

• All applicable local, state, national, and international laws and regulations
• These Terms and Conditions
• Our Privacy Policy
• Any additional terms and conditions that may apply to specific sections of the website

Prohibited Activities

You agree not to:

• Use the website for any unlawful purpose or to solicit others to perform unlawful acts
• Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Infringe upon or violate our intellectual property rights or the intellectual property rights of others
• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate
• Submit false or misleading information
• Upload or transmit viruses or any other type of malicious code
• Spam, phish, pharm, pretext, spider, crawl, or scrape
• Interfere with or circumvent the security features of the website

3. Products and Services

Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions or other content is accurate, complete, reliable, current, or error-free.

Pricing

• All prices are listed in Kenyan Shillings (KSh) unless otherwise stated
• Prices are subject to change without notice
• We reserve the right to correct pricing errors
• Shipping costs are additional unless otherwise specified

Availability

Product availability is subject to change. We reserve the right to discontinue any product at any time. In the event that a product is listed at an incorrect price or with incorrect information due to typographical error, we reserve the right to refuse or cancel any orders placed for that product.

4. Orders and Payment

Order Process

• All orders are subject to acceptance and availability
• We reserve the right to refuse any order for any reason
• Order confirmation does not guarantee product availability
• We may require additional verification for certain orders

Payment Terms

• Payment is required at the time of order placement
• We accept major credit cards, mobile money, and other specified payment methods
• All payments are processed securely through our payment partners
• You are responsible for any applicable taxes

Order Cancellation

You may cancel your order within 24 hours of placement, provided the order has not been processed or shipped. Once an order has been processed or shipped, cancellation may not be possible.

5. Shipping and Delivery

Shipping Policy

• We ship to addresses within Kenya
• Shipping costs are calculated based on weight, size, and destination
• Delivery times are estimates and not guaranteed
• Risk of loss passes to you upon delivery to the carrier

Delivery

• You must provide accurate delivery information
• Someone must be available to receive the package
• We are not responsible for packages lost due to incorrect addresses
• Additional charges may apply for failed delivery attempts

6. Returns and Refunds

Return Policy

We want you to be completely satisfied with your purchase. Our return policy includes:

• Returns must be initiated within 30 days of delivery
• Products must be in original condition and packaging
• Perishable items cannot be returned for health and safety reasons
• Custom or personalized items are not returnable
• Return shipping costs are the responsibility of the customer unless the return is due to our error

Refund Process

• Refunds will be processed within 7-10 business days after we receive the returned item
• Refunds will be issued to the original payment method
• Shipping costs are non-refundable unless the return is due to our error
• Processing fees may apply for certain payment methods

7. User Accounts

Account Creation

To access certain features of our website, you may need to create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

Account Termination

We reserve the right to terminate or suspend your account at any time for violation of these Terms or for any other reason at our sole discretion.

8. Intellectual Property

Our Content

All content on this website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, data compilations, and software, is our property or the property of our content suppliers and is protected by copyright laws.

User Content

By submitting content to our website (reviews, comments, etc.), you grant us a non-exclusive, royalty-free, perpetual, and worldwide license to use, modify, and display such content.

Trademarks

"Out of Africa" and our logos are trademarks. You may not use our trademarks without our prior written consent.

9. Disclaimers and Limitation of Liability

Website Disclaimer

This website is provided on an "as is" basis. We make no warranties, expressed or implied, and hereby disclaim all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

Limitation of Liability

In no event shall Out of Africa be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on this website, even if we have been notified orally or in writing of the possibility of such damage.

10. Indemnification

You agree to indemnify, defend, and hold harmless Out of Africa and our officers, directors, employees, agents, and suppliers from any claim, demand, damages, or other losses, including reasonable attorneys' fees, asserted by any third party due to or arising out of your use of the website or violation of these Terms.

11. Privacy Policy

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the website, to understand our practices.

View Privacy Policy

12. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of Kenya. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Kenya.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on the website. Your continued use of the website after any changes indicates your acceptance of the new Terms.

We encourage you to review these Terms periodically to stay informed of any updates.

15. Contact Information

If you have any questions about these Terms and Conditions, please contact us: